contact us

To help you choose the right products, we have ensured that all products advertised on this website include detailed descriptions, images, prices and availability.

However, if the information you are looking for isn't shown on the website we are happy to contact the Japanese supplier on your behalf. Simply drop us an email with details of the product(s) you are interested in along with the question you would like to ask.

We will endeavour to answer your email within 24 hours.

Email:

Office hours are between 9:00 am and 5:00 pm (UK time) Monday - Friday

Returns

If you would like to return an item to the supplier, please login to your account and request an RMA number. For more details on the Returns procedure, please refer to the Exchange / Refunds section on the 'How To Order' page.

Problems with the website

If you are experiencing difficulties in using or accessing our website or you would like to report an error then please contact the .

Please note: the webmaster will only answer emails that relate to website problems